Responsible Gaming
Our Commitment to Player Safety
Play for Fun, Play Responsibly
Playing the lottery can be an enjoyable form of entertainment, but it’s important to play responsibly. It should never be seen as a way to make money. We encourage you to only play with funds you can afford to lose and to never chase losses. Your gaming budget should not interfere with essential expenses such as rent, bills, or daily needs.
Recognizing Problem Gambling
For most people, gambling is a harmless pastime. However, for a small number, it can become a problem. If you are concerned that gambling is having a negative impact on your life or the life of someone you know, please look out for these warning signs:
- Spending more money or time on gambling than intended.
- Feeling restless or irritable when trying to cut down.
- Gambling to escape from problems or negative feelings.
- Chasing losses by gambling more.
- Hiding the extent of your gambling from family and friends.
- Borrowing money to fund your gambling.
If any of these signs seem familiar, confidential help is available. Seeking help is a sign of strength.
Tools to Help You Stay in Control
We provide tools to help you manage your play. You can set these limits by contacting our customer support team at any time.
- Deposit Limits: You can set a daily, weekly, or monthly limit on the amount you can deposit into your account.
- Take a Break (Time-Out): If you need a short break, you can request a time-out period of 24 hours, 7 days, or 30 days.
- Self-Exclusion: If you feel you need a longer break, you can request to be self-excluded for a period of six months or more. During this time, your account will be closed, and you will not be able to play.
Getting Help
If you or someone you know needs support, professional organizations in Australia provide free and confidential counselling. We strongly recommend reaching out to one of the following:
- Gambling Help Online: Visit gamblinghelponline.org.au or call the national helpline at 1800 858 858.
- Lifeline Australia: Call 13 11 14 for 24/7 crisis support.
- Gamblers Anonymous Australia: Find local meetings and resources at gaaustralia.org.au.
Protection of Minors & Account Security
It is illegal for anyone under the age of 18 to play our games. We use verification processes to ensure all our players are of legal age. Parents can help prevent underage gaming by using filtering software and monitoring their children's online activities.
To protect your own account, never share your password. Always log out after playing, especially on a shared computer. If you ever suspect unusual activity on your account, contact our support team immediately.
Contact Us
If you have any questions about our responsible gaming tools or need assistance, please contact us at contact@sydneysweepstakes.com. Our team is available to help.