Support Centre

How can we help you today? Find answers to common questions below.

General Questions

How does SydneySweepstakes work?

SydneySweepstakes is a Lottery Intelligence Hub. We provide powerful analytical tools, statistics, and guides to help you make strategic number selections. Once you've made your choice, you can add it to your Ticket Holder and submit a purchase request. We do not sell tickets directly but facilitate the process through authorized retailers.

Is registration required to use the site?

No, registration is not required. All our analytical tools, statistical data, and guides are available to everyone without an account, in line with our goal to provide immediate and unrestricted access to lottery intelligence.

What is the 'Ticket Holder'?

The Ticket Holder is a temporary storage for your selected numbers, similar to a shopping cart. It allows you to build multiple tickets across different games and review them before submitting a purchase request. The contents are stored for your current browser session only.

Are you an official lottery provider?

No, SydneySweepstakes is an independent analytical service. We are not affiliated with or endorsed by any official lottery organization. Our platform is designed to provide information and tools to players. All ticket purchase requests are forwarded to and fulfilled by licensed and authorized lottery retailers.

Playing the Game

How do I check if my ticket has won?

You can use our Ticket Checker tool. Simply enter the numbers from your ticket and select the relevant draw date. Alternatively, you can browse the Draw Archives to find the winning numbers for any past draw.

What are 'Hot & Cold' numbers?

'Hot' numbers are those that have been drawn frequently in recent draws, while 'Cold' numbers have been drawn infrequently. While lotteries are games of chance, some players use this statistical information as part of their number selection strategy. You can find this data on our homepage and within our Strategy Tools.

What is a 'Quick Pick'?

A 'Quick Pick' is an option where the lottery system randomly generates numbers for your ticket. This is a fast and easy way to play if you don't want to choose your own numbers. Many of our game pages offer a Quick Pick button for your convenience.

What happens after I submit a purchase request?

After you submit your name, email, and selected tickets through the Ticket Holder, your request is sent to our partner network of authorized lottery retailers. A representative will then contact you via email to finalize the purchase and payment. You will receive an official confirmation and a scan of your ticket once the purchase is complete.

Account & Payments

What payment methods are accepted?

Payment is handled by our retail partners. They typically accept a wide range of payment methods, including major credit cards (Visa, MasterCard), PayPal, and other local payment options. The specific methods will be outlined in the payment instructions you receive via email.

How do I claim a prize if I win?

Prize claiming procedures depend on the amount won. For smaller prizes, the amount is often automatically credited to you by the retailer. For larger prizes, including jackpots, the retailer will guide you through the official claiming process, which may involve identity verification and contacting the official lottery organization. All winnings are 100% yours.

Technical Support

The website is not displaying correctly. What should I do?

Our website is designed to work on all modern browsers. Please try the following steps:

  • Clear your browser's cache and cookies.
  • Ensure your browser is updated to the latest version.
  • Try disabling any browser extensions that might interfere with the site's code.
  • If the problem persists, please contact us with details about your browser and operating system.
I can't find the statistics for a specific draw. Why?

Our data is updated shortly after each official draw. If you are looking for a very recent draw, there might be a slight delay as we process and verify the results. Please check back in a few hours. If you are looking for a very old draw, please ensure it falls within the date range available in our Draw Archives.

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