Support Centre

SydneySweepstakes is a licensed Australian lottery operator, offering a range of exciting national and state-based lottery games. We provide a secure online platform for you to purchase tickets and participate in draws.

Yes, creating an account with SydneySweepstakes is completely free. You only pay for the tickets you choose to purchase. You must be 18 years or older to register and play.

Absolutely. We use industry-standard SSL encryption and robust security protocols to protect all your personal and financial information. Your privacy and security are our highest priority.

You can check the latest draw results in our Results section. If you have an account and purchase tickets online, we will automatically notify you via email if you win a prize.

A 'Quick Pick' is an option where our system randomly generates numbers for your ticket. This is a fast and easy way to play if you don't want to choose your own numbers.

Each game has its own page in our Our Games section. On these pages, you'll find detailed information about how to play, prize divisions, and odds.

We accept a wide range of payment methods, including major credit cards (Visa, MasterCard) and PayPal. You can manage your payment options in the "My Account" section after logging in.

Prize claiming is easy and secure. Smaller prizes are typically credited directly to your SydneySweepstakes account balance. For larger prizes, including jackpots, our support team will contact you directly to guide you through the secure verification and claiming process.

You can request a withdrawal of your winnings from the "My Account" section. Funds can be transferred to your nominated bank account or PayPal account. Please note that identity verification may be required for your first withdrawal.